To our valued customers
Dealing with coronavirus (COVID-19)
I don’t think any of us woke up and expected to be having the conversations we have been having this past week. Few events have the ability to disrupt our industry as much as this outbreak, and I would like to take this opportunity to share with you the steps we are taking to minimise wherever possible this threat to the continuity of service to your business.
Our absolute priority is to ensure the safety and well-being of our staff – reducing the risks to our staff, reduces the risk to our customers.
Bidfresh has 2 key areas of focus – our staff, and our customers.
We want to make sure we are doing our part to ensure our staff are safe, their families, our customers and the wider community by slowing the spread of COVID-19. In addition to the already rigorous health and safety practices we have on a day to day basis we are;
- Cleaning more frequently with a focus on high-touch areas; and we’re reminding our people about good hygiene with additional signage.
- Changing our greeting habits … For example, trying an elbow bump and a big smile instead of a hongi or handshake!
- Keeping our people educated and up to date with factual information
- Providing additional hand sanitising capability including within our trucks
Also, we have adapted our business in the following ways:
- Removed non-essential people visits to our site.
- Our produce specialists will make contact by phone calls in place of face to face meetings.
- We have created clear guidance on attendance at internal and external events.
- We are using technology to stay in touch with each other and our customers in place of face to face meetings.
- Where practical our people are preparing to work remotely should they need to.
We have outlined very clear guidelines around how we deal with even the slightest risk of exposure to the virus. Our intent is to err on the side of caution.
From a supply chain point of view, our focus is to ensure continuity of supply into our branch network (supply), as well as our ability to continue to deliver to you (distribution). This will remain an area of focus with considerable efforts going into working with our supply chain partners.
- Our breadth of range and depth of supply means we have access to a wide range of substitute or similar products.
- We have the ability to move stock across our national network, should regional shortages become an issue.
On the distribution front, we recognise that our people form an important part of your business and that any outbreak in our branch would almost certainly provide high levels of disruption. We have however learnt from previous scenarios, specifically from the events such as the Christchurch earthquake, and have disaster recovery processes in place. We also have the additional capability with our sister business, Bidfood Hamilton to continue to service the greater Waikato region.
It’s times like these we need to band together, be kind to each other and work together. No communication would be complete without a hash tag or two #openforbusiness #notcancelled